FAQ

You can find explanations on all important topics concerning preordering food here.
On short-haul flights with buy-on-board service, you can pre-order high-quality products from the Austrian Melangerie menu online in Economy Class and purchase them on board.

In Business Class on intercontinental flights from Vienna you can select your complimentary hot main course.
In Economy Class on short-haul flights, fresh products from the Austrian Melangerie menu can be pre-ordered. Beverages and snacks can be purchased directly on board.

In Business Class on intercontinental flights, you can select your favorite option only for the main meal of the first service on board.
On short-haul flights with buy-on-board service you can make your pre-order in the period of four weeks before your flight and up to 48 hours before your flight.

In Business Class on intercontinental flights from Vienna you can even pre-order your meal between six weeks to 36 hours before departure.
To view your flights, please enter your first name, surname, booking code or ticket number. You can then select from the available products for the flights on which this option is available.
In Economy Class on continental flights, you may pre-order up to five products.

In Business Class on intercontinental flights from Vienna you can only make one choice for the main meal of the first service on board.
In Economy class, you can pre-order up to five products to share with your travel companions until the overall order limitations for a flight have been reached.

In Business Class, you have to select a meal for your travel companions individually.
You will receive a confirmation by email. You do not have to take it on board with you.
You will receive your products during the regular service on board your flight.
You can of course purchase more products like drinks together with your pre-ordered products on board so that special offers / packages can be taken into account during the payment process.
You will pay during the in-flight service on board. The payment process is cashless and contactless. We accept Visa, Mastercard, AMEX, Maestro as well as mobile payment solutions (Apple and Google Pay). We do not accept cash.
The selected main dish is included in the ticket fare and no additional costs apply.
Special Meals are not available in Economy Class on continental flights, so they cannot be pre-ordered. However, the buy-on-board Austrian Melangerie menu offers you an extensive selection of products, including, for example, vegan, vegetarian, gluten-free and more.

Business Class Special Meals on intercontinental flights have to be ordered during the booking process. Otherwise please refer to the service center. In case you have ordered a special meal, you will not receive any meal you pre-select on this site.

There are a variety of reasons why you can’t pre-order products for a flight. The most common ones are:

  • Your flight is not operated by Austrian Airlines.

  • Pre-orders are not possible for flights with a flight time of more than 180 minutes. On these flights, a meal is already included in your ticket.

  • Pre-orders are not possible for Austrian Holiday flights. On these flights, one meal is already included in your ticket.

  • The pre-order period has not yet started or has already expired. The period extends for four weeks up to 48 hours before departure.

  • The maximum load quantity has already been reached on a flight, so no additional products can be ordered.

Yes, you can still purchase many products on board, depending on their availability. However, we recommend that you select your preferred meal in advance to ensure that your desired product is on board.
Unfortunately, in case of flight rebooking, we cannot ensure that you will receive your originally selected products. On short-haul Economy Class flights, you can still purchase products directly on board (subject to availability). Up to 48 hours before departure, you can cancel your old selection and place a pre-order for your new flight.