FAQ

You can find explanations on all important topics concerning preordering food here.
On short-haul flights with buy-on-board service, you can pre-order fresh, high-quality products from the Onboard Delights menu online in Economy Class and purchase them on board.
In Business Class on outbound intercontinental flights you can select your complimentary hot main course.
In Economy Class on short-haul flights, fresh products from dean&david and Dallmayr from the Onboard Delights menu can be pre-ordered. Beverages and snacks (e.g. cereal bars) can be purchased directly on board. In Business Class on intercontinental flights, you can select your favorite option only for the main meal (Hot Meal) of the first service on board.
Pre-order your preferred meal option for your Lufthansa Economy Europe flight between four weeks and

  • 18 hours before departure for flights departing from Germany
  • 24 hours before departure for flights to Germany

On Lufthansa Business Intercontinental flights, you can even pre-order your hot main course between four weeks to 24 hours before departure.
To view your flights, please enter your first name, surname, booking code or ticket number. You can then select from the available products for the flights on which this option is available.
In Economy Class on continental flights, you may pre-order up to five products. In Business Class on intercontinental flights, you can only make one choice for the hot main course of the first service on board.
In Economy class, you can pre-order up to five products to share with your travel companions until the overall order limitations for a flight have been reached. In Business Class, you have to select a meal for your travel companions individually.
You will receive a confirmation by email. You do not have to take it on board with you.
You will receive your products during the regular service on board your flight.
You can of course purchase more products like drinks together with your pre-ordered products on board so that special offers / packages can be taken into account during the payment process.
You will pay during the in-flight service on board. The payment process is cashless and contactless. We accept Visa, Mastercard, AMEX, Maestro as well as mobile payment solutions (Apple and Google Pay). We do not accept cash.
The selected hot main course is included in the ticket fare and no additional costs apply.
Special Meals are not available in Economy Class on continental flights, so they also cannot be pre-ordered. However, the buy-on-board Onboard Delights menu offers you an extensive selection of products, including, for example, vegan, vegetarian, gluten-free and more.
Business Class Special Meals on intercontinental flights have to be ordered during the booking process. Otherwise please refer to the service center. In case you have ordered a special meal, you will not receive any meal you pre-select on this site.

There are some reasons why you can’t pre-order products for a flight. The most common ones are:

  • Your flight is not operated by Lufthansa oder Lufthansa Cityline.

  • Certain destinations are not part of the offer e.g. Tel Aviv.

  • You have not adhered to the prescribed period for advance bookings. You can find the period for your flight under “What is the time frame to pre-order products for my flight?”

  • The maximum load quantity has already been reached on a flight, so no additional products can be ordered.

Yes, you can still purchase many products on board, depending on their availability. However, we recommend that you select your preferred meal in advance to ensure that your desired product is on board.
In case of rebooking we cannot guarantee that you will still receive your initially pre-ordered products. However, you can still purchase buy-on-board products in Economy Class on continental flights depending on availability. You can cancel your old selection and make a new advance booking for your rebooked Lufthansa Economy Europe flight up to 18 hours before departure for flights from Germany and 24 hours before departure for flights to Germany. For Business Class on intercontinental flights, you also have up to 24 hours before departure to adjust your pre-order.