FAQ

You can find explanations on all important topics concerning preordering food here.
In First and Business Class on outbound intercontinental flights you can select your complimentary main meal. In Economy Class on inbound and outbound flights with buy-on-board service, you can pre-order products from the menu.
Only fresh food from the Economy Class buy-on-board menu will be available for pre-order. Beverages and ambient snacks cannot be pre-ordered. In First and Business Class on intercontinental flights, you can select your favorite option only for the main meal (Hot Meal) of the first service on board.
You can pre-order products for your Lufthansa or SWISS Economy Europe flight during four weeks and up to 36 hours before departure. For Austrian Airlines flights pre-ordering is possible until 48 hours before departure. On SWISS First and Business Intercontinental flights, you can even pre-order your meal between six weeks to 24 hours before departure.
To view your flights, please enter your first name, surname, booking code or ticket number. You can then select from the available products for the flights on which this option is available.
In Economy Class on continental flights, you may pre-order up to five products. In First and Business Class on intercontinental flights, you can only make one choice for the main meal (Hot Meal) of the first service on board.
In Economy class, you can pre-order up to five products to share with your travel companions until the overall order limitations for a flight have been reached. In First and Business Class, you have to select a meal for your travel companions individually.
You will receive a confirmation by email. You do not have to take it on board with you.
You will receive your products during the regular service on board your flight.

Special menus are not generally offered on European flights in SWISS Economy. However, the SWISS Saveurs menu does offer you an extensive range of products, including vegan, vegetarian, gluten-free and lactose-free options.

On intercontinental flights, special menus must be pre-ordered directly when booking the flight ticket. Any later orders can only be placed via the booking manager "Manage my booking" or SWISS customer service. If you have pre-ordered a special menu and a regular dish as well via the pre-order option, you will always receive the special menu instead of the regular dish.

There are a variety of reasons why you can’t pre-order products for a flight. The most common ones are:

  • The flight is not operated by Austrian Airlines,Lufthansa or Lufthansa Cityline, SWISS Airlines or its partner airlines Helvetic Airlines, Air Baltic or Edelweiss with an LX flight number.

  • Certain SWISS destinations are not part of the offer e.g. Tel Aviv.

  • Pre-orders are not possible for Austrian Airlines flights with a flight time of more than 180 minutes. On these flights, a meal is already included in your ticket.

  • Pre-orders are not possible for Austrian Holiday flights. On these flights, one meal is already included in your ticket.

  • The pre-order period has not yet started or has already expired.

  • The maximum load quantity has already been reached on a flight, so no additional products can be ordered.

In case of rebooking we cannot guarantee that you will still receive your initially pre-ordered products. However, you can still purchase buy-on-board products in Economy Class on continental flights depending on availability. Furthermore, if no later than 36 hours before your flight, you are able to place a new order for your new flight and can cancel your old reservation. In First and Business Class on intercontinental flights, you will always receive a main meal from the menu.